Terms & Conditions

Welcome to Tribeup Academy. By accessing, purchasing, subscribing to, or engaging with any of our services, you agree to the following Terms & Conditions. These terms are binding and apply to all clients, customers, and users of Tribeup Academy's services.

1. Services Covered

These terms apply to all services offered by Tribeup Academy, including but not limited to:

• Digital advertising consulting and coaching
• Membership programs and recurring subscription services
• One-on-one advisory or implementation sessions
• Online training, checklists, toolkits, and downloadable digital resources

2. Payment & Billing

• All payments must be made in full upon purchase unless otherwise stated.
• Subscription services recur automatically through your selected payment method unless canceled in advance.
• You are responsible for ensuring that your payment information is accurate and current.

3. Refund Policy

All sales are final. No refunds will be provided under any circumstances.

• This includes coaching calls, memberships, toolkits, training programs, and digital products.
• By purchasing, you acknowledge and agree to our no-refund policy regardless of usage.
• Missed sessions are not eligible for refund or reschedule unless canceled with at least 24 hours' notice.

4. Cancellation Policy

• You may cancel an active subscription before the next billing cycle to stop future charges.
• Cancellation does not entitle you to a refund for the current or past billing periods.
• All cancellations must be submitted in writing via email or through the subscription platform used.

5. Use of Materials

• All content is for personal or internal business use only.
• You may not reproduce, distribute, resell, or publicly share our materials without written permission.

6. Confidentiality & Client Data

• All client information shared with us is treated as confidential.
• We do not share your business data, ad account access, or performance results without your consent.

7. Privacy

How we collect, use and protect your personal data is explained in our Privacy Policy.

8. Limitation of Liability

• Tribeup Academy does not guarantee specific results or performance outcomes.
• We are not liable for losses arising from implementation of our strategies or content.

9. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Malaysia.
• Disputes will be subject to the exclusive jurisdiction of Malaysian courts.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates take effect upon being posted on our website.

Contact Us

If you have any questions about these Terms, email academy@tribeup.my. Tribeup Academy (Reg. No.: 201603225787).